Return Policy

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Return Policy – for In-Stock Finished Jewelry

In-Stock Finished Jewelry – Any finished piece of jewelry that requires zero modification before shipping, including:

• Standard-Size Rings: Rings ordered in Stuller’s default stock sizes (typically size 7 for women and size 10 for men) with no stone swaps.
• Stock Necklaces & Bracelets: Chains, pendants, and bracelets ordered in standard catalog lengths (such as 16, 18, or 24 inches).
• Standard Earrings: Finished studs, hoops, or drop earrings featuring catalog-default diamond total weights or gemstone types.

If you desire In-Stock Finished Jewelry when selecting “Design Your Own” select “in-stock only” toggle switch at top of page.

Please Note – Return Eligibility

Jewelry must be in their original purchase condition, including all product documentation, and received back to us within 20 days. You must apply for an Classic Elegance Jewelry Return Merchandise Authorization below.

Name *

Email Address *

Street Address *

Apartment, suite, etc

City

State/Province

ZIP / Postal Code

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Reason for ReturnSelect Reason for ReturnDamagedExchangeSizingNot as seen on website

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Non-Refundable

• Engraved jewelry items may not be returned.
• Special orders are final sale and are not eligible for return or exchange.
• Shipping fees are non-refundable.
• Returns without a Stripe Payment Gateway or Return Merchandise Authorization will be refused upon receipt.
• Returns with missing paperwork or product will not be processed.
• Special orders are final sale and are not eligible for return or exchange.
• Shipping fees are non-refundable.

Non-Resizable Ring Please Note Non-Resizable Ring Types.

• Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase.  
• For assistance determining the proper ring size, review our Ring Size Guide.

Exchanges

• Manufacturing Defects: Items returned because of verified manufacturing defects will always be exchanged or replaced.
• Custom Modifications: Items that are special ordered, altered, cut, or manufactured to unique customer specifications cannot be accepted for credit or exchange.
• Finished jewelry items qualifying for Return or Exchange in must be returned within 15 Days:.
• Custom Modifications: Items that are special ordered, altered, cut, or manufactured to unique customer specifications cannot be accepted for credit or exchange.

How To Prepare a Return or Exchange.

To return jewelry to Classic Elegance Jewelry, please follow the process below:

• Package your item(s) securely in the original packing materials with Diamond Report, if applicable.
• For security reasons, do not write Classic Elegance Jewelry package.
• Diamond grading reports and appraisals are not required for repairs and resizes.
• If your item was delivered with a diamond report and that report is not returned, you will be liable for the USD $150 (or equivalent amount in other currencies) replacement cost.

Insure Your Return

It is strongly recommended you insure your return shipment for its full purchase value. We are not responsible for lost or stolen articles.

For your consideration – USPS Jewelry Shipping In 2022

After Your Return Is Received

• Returns are processed weekdays and typically entered our system within 24 business hours of receipt.
• Once entered our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department.
• Please allow five to 15 business days for this process to complete.
• Orders paid for through Stripe or PayPal will be credited back to your Stripe account within two weeks. Please note that after a significant holiday, heavier return volumes can double the normal return processing times. If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set.  
• You will also receive a shipping confirmation email the day of the outbound shipment.

Cancel or Change an Order

We will do our best to accommodate your order change to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please fill out the above form to set up a return, once you have received the shipment.

Tips for securely packaging your return

• Returned products must be in original condition with all packaging included.
• Return items must be fully insured, as Classic Elegance Jewelry is not liable for lost or damaged shipments.
• Limit package details about contents and recipients to reduce the risk of theft or fraudulent activity.
• Shipments should be prepared under video surveillance, ensuring the tracking number is recorded to provide visual documentation of the items packed and dispatched.
• For valuable items, always double box and seal ends of both boxes with clear and fiber tape to prevent theft. Don’t use a drop box or leave your return unattended. Arrange a pickup or drop it off at the carrier’s facility and obtain a receipt with a tracking number.

Return Address:

SI
Dept 70
302 Rue Louis XIV
Lafayette, LA 70508